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    Home » About Us » Terms and Conditions

    Terms and Conditions

    Use of Products
    LabChem products are integral parts for a variety of applications and processes. However, they are not intended for food, drug, or household use.  All products should be handled only by qualified, trained personnel who are familiar with the potential chemical and health hazards.

    Pricing
    While we strive to maintain our prices, inflation can be a relentless driver.  Therefore, LabChem reserves the right to change prices without notice.  In particular, pricing for precious metals, rare earth materials, and petroleum based products can change rapidly.  We are happy to quote current prices at any time.  Prices do not include transportation or hazardous materials charges.

    Special Requirements
    If you cannot find your specific requirement in our catalog, please contact us.  A substantial portion of our business is the manufacture of custom products (“specials”) – items with unique materials, testing, or packaging – at prices you can afford.  Please let us know what we can make for you.

    Shipping
    We endeavor to ship most items to you within 24 hours, in an efficient and cost sensitive manner.  In most instances, catalog items are shipped via FedEx, UPS, or a carrier of your designation.  Larger shipments usually travel via LTL freight.

    Shipment of Hazardous Materials
    FedEx, UPS, and other air carriers have strict regulations and limitations about acceptable quantities.  Carriers typically impose a surcharge on items considered hazardous by DOT.  A special packaging charge will be added for certain hazardous items shipped by FedEx, UPS, or by air.  This packaging is to conform to DOT, IATA, and/or carrier-specific requirements.

    Transportation
    FOB Zelienople, PA 16063
    UPS/FedEx Prepay and Add
    LTL Freight or Prepay and Add

    Terms
    Net 30 days.  We gladly accept VISA, MasterCard, and American Express.  LabChem only sells to qualified customers.

    Limited Product Warranty
    LabChem warrants that our products will meet our specifications for the duration of their shelf life unless otherwise specified.  Liability is limited to either a no-charge replacement or a refund of the purchase price.  LabChem will not be liable for any incidental, consequential, or compensatory damages arising form the use of, or in conjunction with, its products.  All information in the catalog and on our web site, as well as all statements made by LabChem personnel, are believed to be accurate but are presented without warranty of any kind.

    Claims
    Please inspect your order upon receipt.  If you have any product concerns with your shipment, please contact our customer service department immediately.  Items damaged during shipment should be reported to the carrier upon receipt.

    Returns 
    Any request to return a product must first be approved by our customer service department.  Any unapproved return will be rejected.  Return shipments must be properly packaged in accordance with all DOT and shipment regulations.  Catalog items may be returned with prior approval, subject to a restocking fee and return transportation costs.  Custom items may not be returned.